Privacy Policy

Last updated: 04/12/2025

1. Introduction

1st Step Nail ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you access our website and online educational services.

By using our platform, you agree to the terms of this Privacy Policy. We will only collect and use your information as outlined here and in accordance with UK data protection laws (including the GDPR).

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us, such as when you register for a course, contact us, or subscribe to updates. This may include:

  • Full name and contact details (email, phone number)
  • Account login information (username, password)
  • Course preferences and enrolment details
  • Payment details (processed securely by trusted payment providers)
  • Any information you share with mentors or support staff

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • IP address and device information
  • Browser type and version
  • Pages visited, duration, and referring website
  • Cookies and similar tracking technologies

3. How We Use Your Information

  • To provide and manage your access to courses and learning materials
  • To communicate with you about updates, progress, or support
  • To process payments and manage billing securely
  • To personalise content and improve the learning experience
  • To comply with legal obligations and maintain safety on the platform
  • To send relevant updates or support resources (with your consent)

4. Information Sharing and Disclosure

We do not sell or trade your personal information. We only share it under the following circumstances:

  • Service Providers: We work with secure partners (payment processors, hosting, analytics) who help us operate safely.
  • Legal Requirements: If required by law, or to protect the safety of users and staff.
  • With Consent: When you give us explicit permission to share your data (e.g. testimonials).

All third-party providers are GDPR-compliant and use data solely for their intended purpose.

5. Data Security

We take your safety and privacy seriously. Our security measures include:

  • SSL encryption for data in transit
  • Secure password storage and authentication
  • Regular platform updates and vulnerability checks
  • Access controls to protect sensitive data

While we take all reasonable precautions, no method of transmission over the internet is completely secure.

6. Cookies and Tracking

We use cookies to enhance user experience, track site analytics, and improve accessibility. You can manage or disable cookies through your browser settings.

7. Data Retention

We retain your information only as long as necessary to provide our services, comply with legal obligations, and support your account. When data is no longer needed, we securely delete or anonymize it.

8. Your Rights

Under UK and EU data protection laws, you have the right to:

  • Access your personal data
  • Request corrections or deletions
  • Withdraw consent to marketing or communications
  • Request data portability
  • File a complaint with the Information Commissioner's Office (ICO)

9. Children's Privacy

1st Step Nail provides educational content suitable for learners aged 16 and above. We do not knowingly collect information from individuals under 16 without verified consent.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for compliance reasons. The updated version will always be available on this page with a new "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

1st Step Nail

Email: 1stepnailacademy.co.uk

Landline: 01162513171

Mobile: 07933677053

Address: United Kingdom